Frequently Asked Questions
About IndiCompute

The core difference is service orientation. Large public cloud providers operate self-service platforms where you are expected to provision, manage, and troubleshoot infrastructure yourself — with support behind a paywall and a ticketing system. IndiCompute is a managed cloud service provider. We deliver infrastructure as a service with our operations team managing the full lifecycle: provisioning, monitoring, incident response, patching, and optimisation. You get a named account manager, dedicated SRE access, and priority support — not an automated support queue.

Our primary clients are mid-to-large enterprises, financial services organisations, technology companies, government-adjacent institutions, and SaaS providers operating in India. We work well with organisations that have business-critical infrastructure requirements, compliance obligations, or specific support expectations that hyperscale public clouds do not adequately address.

Yes. Presear Softwares Pvt. Ltd. is headquartered in Bhubaneswar, Odisha, India. Our infrastructure is hosted in enterprise-grade data centres with Indian data residency options available — important for clients with regulatory requirements around data localisation.

IndiCompute offers: Cloud Compute (VMs, bare-metal, GPU instances), Cloud Storage (block, object, shared file, archival), Network Services (VPC, firewalls, CDN, DDoS protection, load balancing), Managed Databases (PostgreSQL, MySQL, Redis), Managed Kubernetes, Private Cloud Services (hosted or on-premises), Cloud Security Services, Backup and Disaster Recovery (Veeam-powered), and Cloud Migration and Advisory services.

Yes. IndiCompute offers both bare-metal servers (single-tenant dedicated hardware for workloads requiring maximum isolation and performance) and GPU-accelerated instances (NVIDIA A100/H100) for AI training, inference, and compute-intensive scientific workloads. Both are available on demand, billed by consumption. Availability may be subject to pre-approval for large GPU allocations — contact sales to discuss your requirements.

Our managed database portfolio includes PostgreSQL (v13–v16), MySQL (v5.7–v8.x), and Redis (v6–v7.x). All managed databases include automated provisioning, high-availability failover, point-in-time restore, automated minor version patching, performance monitoring, and daily backups. Read replicas are available for horizontal read scaling. Message queue services (Kafka-compatible and managed RabbitMQ) are also available.

Yes. IndiCompute offers a fully managed Kubernetes service with a 99.99% SLA on the control plane. We handle control plane provisioning, upgrades, patching, and high-availability. Worker nodes are billed as standard compute instances. The service includes a private container registry, Calico CNI network policies, and a pre-integrated observability stack (Prometheus + Grafana + log aggregation). GitOps workflows using ArgoCD and Flux CD are natively supported.

IndiCompute operates on a usage-based, pay-as-you-go model. You are billed based on actual resource consumption — compute hours used, storage GB provisioned, network GB transferred — at the end of each billing period. There are no fixed monthly bundles, no setup fees, and no minimum spending commitments on standard pay-as-you-go engagements. Enterprise clients can also enter reserved capacity contracts for significant discounts.

No. IndiCompute does not offer fixed monthly pricing tiers (Starter / Growth / Business style plans). We believe fixed bundles lead to over-provisioning and waste. Instead, every engagement is priced based on actual workload requirements — either pay-as-you-go by consumption or a custom reserved capacity contract for enterprise clients. This ensures you only pay for what you use and need.

Contact our sales team through the Contact page, by phone (+91 96322 88838), or by email (sales@indicompute.com). Our solutions team will schedule a brief discovery call to understand your workload requirements, then provide a detailed itemised quote within 48 business hours. The quoting process is free and there is no commitment.

Yes. Enterprise clients can commit to reserved capacity contracts (12-month or 36-month terms) and receive significant discounts compared to pay-as-you-go rates. Volume-based pricing is also available for large-scale or multi-service engagements. All discount structures are negotiated as part of the enterprise service agreement process — contact sales to start this conversation.

Billing is monthly, with a fully itemised invoice sent at the end of each billing cycle. We support standard corporate payment methods including bank transfer (NEFT/RTGS), UPI, and cheque for Indian clients. Enterprise clients on annual contracts may arrange quarterly or annual invoice payment schedules. A real-time cost dashboard is available for all clients to track current-period spend.

Security at IndiCompute operates across multiple layers: (1) Network — zero-trust architecture, advanced stateful firewalls, DDoS protection, and workload network isolation via dedicated VPCs. (2) Data — AES-256 encryption at rest, TLS 1.3 in transit, with hardware security module (HSM)-backed key management options. (3) Access — granular RBAC, MFA enforcement, SSO integration, and full audit logging of all access events. (4) Monitoring — 24/7 security monitoring with threat detection, anomaly alerting, and SIEM integration available.

Yes. IndiCompute offers Indian data residency — your data is stored and processed within India. For clients with regulatory requirements around data localisation (particularly financial services, government, and healthcare organisations), we can document and guarantee this as part of the service agreement. Private cloud clients have full visibility and control over where their data resides.

Yes. Our infrastructure is designed with compliance-sensitive industries in mind — particularly banking, financial services, insurance, and government. We support: data residency and sovereignty, immutable audit trails, role-based access controls, encryption, and dedicated environments with full isolation. We work with clients to produce compliance documentation and reporting. For specific regulatory frameworks (RBI, SEBI, IRDAI, etc.), our team can discuss the specific control requirements with your compliance team.

All IndiCompute clients are provisioned within dedicated Virtual Private Clouds (VPCs) with strict network segmentation ensuring workload isolation. Private cloud clients receive fully dedicated physical hardware with no shared infrastructure whatsoever — the highest level of isolation available, appropriate for compliance-sensitive and security-critical workloads.

Yes. Cloud migration is a core service we offer. Our migration process covers: infrastructure assessment and discovery, workload dependency mapping, migration plan design with risk assessment, infrastructure provisioning on IndiCompute, data migration and application migration/testing, cutover execution, and a 60-day hypercare period post-migration. We handle migrations from on-premises data centres, co-location environments, and other cloud providers.

Migration timelines vary significantly based on workload complexity, data volumes, number of systems, and existing documentation quality. Small migrations (5–15 servers, limited interdependencies) can be completed in 4–8 weeks. Mid-size migrations (15–50 servers, some complexity) typically take 8–16 weeks. Large enterprise migrations are scoped individually. We provide a detailed project plan with timeline during the assessment phase before any commitment is made.

Our migration methodology is designed to minimise disruption. We use a parallel-run approach where new infrastructure is provisioned and tested while existing systems remain live. Final cutover is typically scheduled during agreed maintenance windows. For most workloads, business downtime during cutover is limited to minutes. For zero-downtime requirements on specific applications, we can design migration strategies accordingly during the planning phase.

A private cloud is an infrastructure environment where all compute, storage, and networking resources are dedicated exclusively to your organisation — no shared hardware or shared hypervisors with other tenants. It provides maximum isolation, performance predictability, and compliance control. Private cloud is typically recommended for: regulated industries (banking, healthcare, government), workloads with strict data residency requirements, applications requiring guaranteed resource allocation, and organisations with specific security or audit requirements that preclude shared infrastructure.

Yes. Our on-premises private cloud service involves IndiCompute deploying and fully managing a private cloud environment within your facility. We handle hardware specification and procurement (or work with your existing hardware), software installation and configuration (VMware or KVM stack), network integration, and ongoing remote managed operations — patching, monitoring, incident response, and upgrades. You own the hardware; we operate the infrastructure as a managed service.

We support both VMware vSphere (for organisations requiring enterprise-grade vCenter management, vSAN, NSX networking, and VMware ecosystem tools) and KVM-based Linux virtualisation (for organisations preferring open-source hypervisors or with specific licensing preferences). Both options are supported with full managed operations. We'll recommend the appropriate hypervisor based on your existing technology stack and workload requirements.

A 99.99% uptime SLA means we commit to less than 52 minutes of unplanned downtime per year for the covered services. This is a contractual commitment backed by financial service credits if we fall short. We achieve this through multi-AZ redundancy, automated failover, continuous monitoring, and a 24/7 operations team. SLA terms, including credit structures and measurement methodology, are defined in the service agreement for each engagement.

Support response times are tiered by incident severity: P1 (service-impacting, production down) — initial response within 15 minutes for enterprise clients, 1 hour for standard clients. P2 (significant degradation) — 1 hour enterprise, 4 hours standard. P3 (minor issues, advisory) — 4 hours enterprise, 24 hours standard. All P1 incidents trigger immediate escalation to the on-call SRE. Enterprise clients have a direct escalation path to named contacts.

Enterprise clients are assigned a named Account Manager (primary relationship contact, non-technical) and a named Technical Account Manager (primary technical contact). Both have direct contact details and are available for regular cadence calls, escalations, and strategic conversations. During incidents, the Technical Account Manager coordinates SRE engagement. Support coverage (incident response and monitoring) is 24/7 regardless of plan.

The typical timeline from first contact to live infrastructure: discovery call and requirements gathering (1–2 days), architecture design and quote (2–5 business days), service agreement sign-off (1–5 days), provisioning and configuration (1–4 hours for standard workloads, up to 2 weeks for complex private cloud setups), and final testing and handover. Most standard cloud service engagements are live within 1–2 weeks of commercial agreement.

To design your service and provide an accurate quote, our team needs: a description of your workloads and applications, current infrastructure overview (server count, approximate sizes), performance requirements (IOPS, throughput, latency sensitivity), availability requirements (uptime SLA, RTO/RPO for DR), security and compliance requirements, expected data storage volumes, and growth projections. This information is gathered during the discovery call and you don't need to have precise specifications at the outset — our team will help you define requirements.

Our onboarding process: (1) Requirements assessment — our solutions team meets with your IT team to understand needs in detail. (2) Architecture design — we produce a documented infrastructure architecture for your review and approval. (3) Commercial agreement — service agreement, SLA terms, and pricing signed off. (4) Provisioning — our engineering team provisions and configures your infrastructure. (5) Handover and testing — infrastructure is handed over with access credentials, documentation, and a validation test. (6) Monitoring setup — we configure monitoring, alerting, and reporting. (7) Hypercare period — dedicated support during the first 30 days.